Shutter Stream Maintenance Agreement

Shutter Stream Maintenance Agreement

Software License Expiration

This refers to the right to use a particular version indefinitely.  For example, if you have purchased version 1.0 of Shutter Stream, then you can use version 1.0 indefinitely.  Version 1.0 will never expire.  However, if you’re upgrading your OS and the old version no longer works on the newer OS, then Iconasys is not responsible for its support.  In that case, you will have to upgrade to a version that Iconasys supports on the particular OS you plan to use.

Yearly Maintenance Agreement

The maintenance agreement refers to the process of upgrading Shutter Stream and receiving technical support from Iconasys.  With your initial software purchase you received a one year of free maintenance.  During the maintenance period you are receiving free software upgrades and free technical support.  Outside the maintenance period, a customer receives no software upgrades and no technical support.  Upgrade link for Shutter Stream/Shutter Stream 360 Software is available here.

Reinstatement Fees ($129 for additional year)

The reinstatement fee brings your license up to date and it is charged for each year for which the license was not maintained.  This means that if you skip a year and you decide to purchase the maintenance agreement only in the second year, you will have to pay for two years of maintenance agreements ($129 x 2).  Iconasys recommends that you maintain your yearly maintenance agreement.  If you skip enough years so that the reinstatement fee is more than the purchase of a new software license, then you can just purchase a new software license.

To help you understand the differences between the different options, here are a few examples.

*Licensing Example 1: Continuous Maintenance

Calendar Date

   Software Purchase Date

   Maintenance Purchase Date

   Maintenance Agreement Expiration

   Maintenance Cost

   Licensed Version
  Includes Support
Anytime in 2014 January 1, 2014 Software purchase date January 1, 2015 Included Latest version Yes
Anytime in 2015  Anytime in 2015 January 1, 2016 1x Maintenance Fee Latest version Yes
Anytime in 2016  Anytime in 2016 January 1, 2017 1x Maintenance Fee Latest version Yes
Anytime in 2017  Anytime in 2017 January 1, 2018 1x Maintenance Fee Latest version Yes

*In this example, the customer pays the regular yearly maintenance fee.  This provides the optimal configuration as the customer can always update to the latest version and has continuous access to support.

**Licensing Example 2: No Maintenance Agreements

Calendar Date

   Software Purchase Date

   Maintenance Purchase Date

   Maintenance Agreement Expiration

   Maintenance Cost

 Licensed Version
  Includes Support
Anytime in 2014 January 1, 2014 Software purchase date January 1, 2015 Included Latest version Yes
Anytime in 2015 Expired 1x Maintenance Fee Last version from 2014 No
Anytime in 2016 Expired 2x Maintenance Fee Last version from 2014 No
Anytime in 2017 Expired 3x Maintenance Fee Last version from 2014 No

**In this example the customer does not pay any maintenance fees.  In this example, the customer can use the latest version released one year from the initial purchase.  Support expires after one year.

***Licensing Example 3: Sporadic Maintenance

Calendar Date

   Software Purchase Date

   Maintenance Purchase Date

   Maintenance Agreement Expiration

Maintenance Cost

Licensed Version
 Includes Support
Anytime in 2014 January 1, 2014 Software purchase date January 1, 2015 Included Latest version Yes
Anytime in 2015 1x Maintenance Fee Latest version from 2014 No
Anytime in 2016  Anytime in 2016 January 1, 2017 2x Maintenance Fee Latest version Yes
Anytime in 2017 1x Maintenance Fee Latest version from 2016 No
Anytime in 2018 2x Maintenance Fee Latest version from 2016 No
Anytime in 2019 Anytime in 2019 January 2, 2020 3x Maintenance Fee Latest version Yes

***In this example the customer decides to update the maintenance agreement sporadically.  This is the most sub-optimal solution as the customer does not have continuous access to the latest version and to support, yet the overall cost for the maintenance agreement is the same as if the customer would have had continuous maintenance.