Iconasys 360 Product View Creator Software: Maintenance Agreement
Software License Expiration
This refers to the right to use a particular version indefinitely. For example, if you have purchased version 1.0 of the Iconasys 360 View Creator Software, then you can use version 1.0 indefinitely. Version 1.0 will never expire. However, if you’re upgrading your OS and the old version no longer works on the newer OS, then Iconasys is not responsible for its support. In that case, you will have to upgrade to a version that Iconasys supports on the particular OS you plan to use.
Yearly Maintenance Agreement
The maintenance agreement refers to the process of upgrading the Iconasys 360 View Creator Software and receiving technical support from Iconasys. With your initial software purchase you received a one year of free maintenance. During the maintenance period you are receiving free software upgrades and free technical support. Outside the maintenance period, a customer receives no software upgrades and no technical support. Upgrade links for the 360 View Creator Software is available here. *Note, if the 360 View Creator was purchased as part of the Shutter Stream 360 Package, please see this maintenance agreement or upgrade link for the Shutter Stream 360 Software here.
Reinstatement Fees ($79 for additional year –purchase link)
The reinstatement fee brings your license up to date and it is charged for each year for which the license was not maintained. This means that if you skip a year and you decide to purchase the maintenance agreement only in the second year, you will have to pay for two years of maintenance agreements ($79 x 2). Iconasys recommends that you maintain your yearly maintenance agreement. If you skip enough years so that the reinstatement fee is more than the purchase of a new software license, then you can just purchase a new software license.
To help you understand the differences between the different options, here are a few examples.
Calendar Date | Software Purchase Date | Maintenance Purchase Date | Maintenance Agreement Expiration | Maintenance Cost | Licensed Version | Includes Support |
|---|---|---|---|---|---|---|
| Anytime in 2014 | January 1, 2014 | Software purchase date | January 1, 2015 | Included | Latest version | Yes |
| Anytime in 2015 | Anytime in 2015 | January 1, 2016 | 1x Maintenance Fee | Latest version | Yes | |
| Anytime in 2016 | Anytime in 2016 | January 1, 2017 | 1x Maintenance Fee | Latest version | Yes | |
| Anytime in 2017 | Anytime in 2017 | January 1, 2018 | 1x Maintenance Fee | Latest version | Yes |
*In this example, the customer pays the regular yearly maintenance fee. This provides the optimal configuration as the customer can always update to the latest version and has continuous access to support.
Calendar Date | Software Purchase Date | Maintenance Purchase Date | Maintenance Agreement Expiration | Maintenance Cost | Licensed Version | Includes Support |
|---|---|---|---|---|---|---|
| Anytime in 2014 | January 1, 2014 | Software purchase date | January 1, 2015 | Included | Latest version | Yes |
| Anytime in 2015 | Expired | 1x Maintenance Fee | Last version from 2014 | No | ||
| Anytime in 2016 | Expired | 2x Maintenance Fee | Last version from 2014 | No | ||
| Anytime in 2017 | Expired | 3x Maintenance Fee | Last version from 2014 | No |
**In this example the customer does not pay any maintenance fees. In this example, the customer can use the latest version released one year from the initial purchase. Support expires after one year.
Calendar Date | Software Purchase Date | Maintenance Purchase Date | Maintenance Agreement Expiration | Maintenance Cost | Licensed Version | Includes Support |
|---|---|---|---|---|---|---|
| Anytime in 2014 | January 1, 2014 | Software purchase date | January 1, 2015 | Included | Latest version | Yes |
| Anytime in 2015 | 1x Maintenance Fee | Latest version from 2014 | No | |||
| Anytime in 2016 | Anytime in 2016 | January 1, 2017 | 2x Maintenance Fee | Latest version | Yes | |
| Anytime in 2017 | 1x Maintenance Fee | Latest version from 2016 | No | |||
| Anytime in 2018 | 2x Maintenance Fee | Latest version from 2016 | No | |||
| Anytime in 2019 | Anytime in 2019 | January 2, 2020 | 3x Maintenance Fee | Latest version | Yes |
***In this example the customer decides to update the maintenance agreement sporadically. This is the most sub-optimal solution as the customer does not have continuous access to the latest version and to support, yet the overall cost for the maintenance agreement is the same as if the customer would have had continuous maintenance.