3. Set Lens to Auto Focus (AF switch on Lens). Alternatively should user prefer to physically adjust focal point manually, leave the lens in Manual Focus (MF). It is also suggested to use AF Area Mode to Single Point AF

4. Disable Vibration Reduction

5. If your camera has Auto Power Off or Auto off Timers (in the  Timers/AE Lock Menu) please set these to Off or Long

6. Set Auto Image Rotation to Off

7. Remove the cameras SD/CF memory card

8. If using flash/strobes, set Silent Live View Photography to Off

9. Set USB Mode to PTP (the camera will not connect unless you do this)

10. Disable any default or autorun or remote capture applications that might take control of your camera when plugged in through USB. These will often compete with the Shutter Stream program and take control of the camera –not allowing Shutter Stream to communicate with the camera.

Windows – Check AutoPlay Settings and set camera default to ‘Ask me Every Time‘ OR ‘Take no Action

Mac – Open iPhoto/Image Capture, go to its Preferences and select Connection camera opens: No application.

Other imaging applications can interfere with camera communication. Please also check these to ensure they are not taking control of your camera.

11. If you have Anti-Virus Software, be sure to white-list Shutter Stream so that it may access your camera