3. Set Lens to Auto Focus (AF switch on Lens). Alternatively should user prefer to physically adjust focal point manually, leave the lens in Manual Focus (MF)

4. If your camera has Auto Power Off or Auto off Timers (in the  Timers/AE Lock Menu) please set these to Off or Long

5. Set Auto Image Rotation to Off

6. Remove the cameras SD/CF memory card

7. Disable any default or autorun or remote capture applications that might take control of your camera when plugged in through USB. These will often compete with the Shutter Stream program and take control of the camera –not allowing Shutter Stream to communicate with the camera.

Windows – Check AutoPlay Settings and set camera default to ‘Ask me Every Time‘ OR ‘Take no Action

Mac – Open iPhoto, go to its Preferences and select Connection camera opens: No application.

Other imaging applications can interfere with camera communication. Please also check these to ensure they are not taking control of your camera.

8. If you have Anti-Virus Software, be sure to white-list Shutter Stream so that it may access your camera

9. Please be sure Firmware is updated to 1.04 (previous versions had an issue with Live View)